Capture input
A request, order or service need enters through Ordinavo Connect or internal planning.
Terminal & self-service requests
From terminal input to planned task
With Ordinavo Connect, terminals, kiosk systems or info points can become a digital intake channel for service needs, appointment requests or location reports. The request is captured structurally and can then be scheduled, routed and handled on mobile.
Operational problem
Requests arise where dispatch is not present
At many locations, requests are created at receptions, branches, service points, info terminals or internal workstations. They are often passed on verbally, written on paper or entered later by hand.
Connect is the controlled entry point
External input does not bypass operations. It becomes a structured request that can be reviewed, planned and documented inside Ordinavo.
Ordinavo solution
Self-service intake directly at the location
A terminal or kiosk can serve as a digital intake point. Users enter their request on site. Ordinavo Connect receives the data, creates a structured case and makes it visible to dispatch or management.
Ordinavo Connect
Scheduling
Routing
Smart Routing AI
Mobile Execution
Status & History
From intake to execution
The same operating model keeps the process understandable for dispatch, management and mobile teams.
Review details
Location, contact, time window, priority and context become visible for dispatch.
Plan the job
The accepted request becomes a planned job with responsibility and timing.
Build the route
Planned work can be combined with other stops into a clear route.
Use Smart Routing AI
Smart Routing AI can support route suggestions, priorities and explainable exclusions.
Execute on mobile
Employees see the work on mobile and document status, comments and results on site.
Return status
Dispatch, management or connected systems receive traceable status information.
Keep history
The path from request to completion remains visible for follow-up and reporting.
Business value
Fewer lost reports
A concrete improvement for daily operations.
Structured capture on site
A concrete improvement for daily operations.
Faster routing to teams
A concrete improvement for daily operations.
Better traceability
A concrete improvement for daily operations.
Less manual transfer
A concrete improvement for daily operations.
Digital self-service without media breaks
A concrete improvement for daily operations.
Relevant Ordinavo modules
Ordinavo Connect
Receives external requests, partner data or location input in a structured way.
Scheduling
Turns accepted requests into planned jobs with responsibility, location and time window.
Routing
Structures planned jobs into routes and stops for mobile teams.
Smart Routing AI
Supports route suggestions, priorities and explainable planning decisions.
Mobile Execution
Brings tasks to mobile employees and captures status, comments and results on site.
Status & History
Keeps intake, planning, execution and feedback traceable.
Example process
Location issue from a kiosk
A visitor reports a site issue through a terminal. The message includes location, category and description. Ordinavo Connect creates the case, dispatch reviews it and assigns it to a mobile employee who documents the resolution on site.
Who this is for
Locations with visitor traffic
Branches and service points
Public facilities
Info-point operators
Internal self-service processes
FAQ
Can a terminal connect directly to Ordinavo?
Yes. Ordinavo Connect can act as the interface for terminals, kiosks or self-service interfaces.
Must terminal requests become jobs automatically?
No. Requests can be reviewed before approval.
Can this be used internally?
Yes. Internal site reports, service needs or facility processes can use the same pattern.
Is a separate terminal UI required?
That depends on the project. Ordinavo Connect can integrate external interfaces or support such processes.
From terminal input to planned task
Test this workflow in the trial or discuss your concrete process in a demo.